In order to meet the ever-increasing needs of global customers for personalized customized content, professional watchmaking skills and knowledge development, Jaeger-LeCoultre launched a customer peace of mind service plan to further provide customers with richer and innovative customized services Experience. The plan will set up a dedicated digital platform to provide tailored information, advice and services, provide additional value, and provide an eight-year international warranty on all clock and watch models.
As a highly integrated professional watchmaking workshop, Jaeger-LeCoultre brings together more than 180 craftsmanship under the same roof. From R & D, design, assembly and decoration, all production steps of Jaeger-LeCoultre timepieces are completed in the Jaeger-LeCoultre workshop in VALLÉEDEJOUX, Switzerland.
This pursuit of superior quality has prompted Jaeger-LeCoultre to use smart ideas, continuously improve the quality of timepieces, and strive to increase customer satisfaction.
Priority launch of customer-oriented advanced service plans in watchmaking
In the spring of 2019, Jaeger-LeCoultre customers can register their own Jaeger-LeCoultre clocks and watches on an exclusive online platform, manage their personal collections and enjoy the brand’s new personalized custom service, the Jaeger-LeCoultre Customer Service Plan.
Timepieces that currently enjoy the original international warranty, register for this plan at jaeger-lecoultre.com/services to extend the warranty period.
After registering, customers will receive personalized customization services that cover the entire life cycle of their timepieces, including:
In-store: Services related to timepiece maintenance or value-added, such as function checks or watch engraving.
Online: Specific information and advice provided by Jaeger-LeCoultre masters on your Jaeger-LeCoultre works, as well as digital tools for personalization and maintenance.
Homepage of Jaeger-LeCoultre Customer Reliable Service Plan
A series of new services will be managed through a dedicated online platform in 12 languages (Simplified Chinese, Traditional Chinese English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, Japanese and Korean) . Thanks to the integrated design of the platform, users can also benefit from the WeChat platform.
The customer peace of mind service plan is designed to build strong and close relationships with global customers, and is supported by Jaeger-LeCoultre’s multi-channel global coverage, allowing customers to buy works anytime, anywhere, and to connect with brands. Regardless of whether the customer purchases in a physical store or online, you can get advice and support related to online platforms at all Jaeger-LeCoultre official sales outlets (and brand e-commerce partners).
Innovative spirit rooted in Jaeger-LeCoultre heritage
Following the brand principle of continuous innovation in the field of watchmaking, the customer peace of mind service plan launched this time is rooted in the brand’s historical heritage, based on the present and looking to the future, to provide customers with outstanding craftsmanship and unparalleled professional services.
It is precisely the Jaeger-LeCoultre Workshop that draws on this consistent attitude and brings together a distinguished team of watchmakers, craftsmen, engineers, technicians, artists, and other professionals to continue to display smart ideas and improve the performance of timepieces. Service and chic experience.
The unwavering passion for innovation and the constant challenge and control of the most difficult watchmaking skills of all the Jaeger-LeCoultre workshops have led Jaeger-LeCoultre to independently develop more than 1,200 movements, many of which are world-renowned classic wristwatches. Watches and highly complex watches provide power.
Message from Catherine Rénier, Jaeger-LeCoultre Global CEO
‘We are very proud to launch the Jaeger-LeCoultre Customer Care Service Plan, which is an important part of the Jaeger-LeCoultre’s values and allows us to build long-term and close relationships with our customers. We will continue to work to meet our customers’ needs. This plan and warranty service has played a landmark role in helping customers better understand and maintain the timepieces they own. We are pleased to continue to challenge ourselves to raise the quality of technology, design and service to a new level, Upholding the long-standing tradition of the Jaeger-LeCoultre Workshop, consolidating the brand’s status as a ‘watchmaking family’, while providing this brand-new solution for customers’ evolving preferences and needs. ‘